Dollar Notes

Consumer & Personal Debt Collection

Customer owe you money and stop communication?

Cost too much to hire a lawyer?

Can't find the debtor?

We CAN help


A Retailer's Story

A solar retailer had never worked with debt collector before, with tens of customers didn't fully pay off their accounts, the company started to see an increase in bad debts. The amounts owed were small, but due to the number of customers that fell into arrears, it was a significant loss.

One day, the solar company heard about collection agency from a friend. Luckily, the collection agency was operating on a no win no fee basis. Then, they appointed all their outstanding debts to this collection agency.

A few weeks later, the debt collector recovered most of the money back, protected the solar company’s profits, and injected cash back into the business. This helped the business take advantage of an opportunity that enabled the business to grow further.




Average late payment


Average book with 60+ days overdue that requires urgent action


Australians experienced loan rejection because of bad credit record


Credit active Australians are at risk of credit default

Sources: Illion,  Equifax,


Xservice Debt Collection

Consumer & Personal Debt Recovery

Xservice Debt Collection help businesses and individuals to recover outstanding debt with a firm and professional manner. Our professionals will analyse the real situation of the debtor, identify the willingness and ability of payment then apply a right amount of pressure to get your money be recovered as soon as practicable.

With our skip tracing system to locate the debtor, effectively work out the most appropriate collection method to produce a result in a timely manner. Xservice Debt Collection is committed to providing ethical debt collection that minimise the reputational risk of our clients.

Through our hardship identification system, we will be able to assess debtor's real financial situation, ensure debtors are treated fairly and reasonably with courtesy, empathy, consideration and respect. Fully compliant with the relevant legislation & regulation, our recovery process is able to build goodwill with the debtor, placing the outstanding account as a priority when their financial position improves.